Terms of Service

Last Updated: October 2026

These Terms of Service ("Terms") govern your access to and use of the DERMA FLAWLESS® website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

Throughout these Terms, "DERMA FLAWLESS," "we," "us," and "our" refer to DERMA FLAWLESS®.

1. Updates to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page. Continued use of our website after any updates constitutes acceptance of the revised Terms, subject to applicable law.

2. Website Content & Intellectual Property

All content available on this website, including text, graphics, logos, images, videos, product designs, icons, and website layout, is owned by or licensed to DERMA FLAWLESS® and is protected under applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission.

All third-party trademarks appearing on this website remain the property of their respective owners.

3. Acceptable Use

You are granted a limited, non-exclusive, non-transferable license to access and use this website for lawful personal purposes.

You agree not to:

Copy or reproduce website content without permission.
Modify, reverse engineer, or interfere with the website's operation.
Upload malicious software, viruses, or harmful code.
Attempt unauthorized access to our systems or customer information.
Use automated tools to collect data from the website without authorization.
Use our products or website for unlawful purposes.

Violation of these Terms may result in suspension or termination of your access, subject to applicable law.

4. Product Information & Availability

We make reasonable efforts to ensure that product descriptions, pricing, images, and other information are accurate and up to date.

Product colours may vary slightly due to screen settings, lighting, or photography.
Product availability is subject to inventory levels.
We reserve the right to modify or discontinue products, subject to applicable law and existing order obligations.
If a product becomes unavailable after you place an order, we will notify you and arrange an appropriate resolution, which may include a refund.

5. Pricing & Payments

Prices, currencies, and applicable taxes will be displayed during browsing and checkout, as applicable to your location.

We reserve the right to update prices before an order is placed. Any price changes will not affect an order that has already been accepted, except where permitted by law.

Payment must be successfully authorized before an order can be processed. We accept the payment methods displayed at checkout, which may include major credit cards, debit cards, and other supported payment providers.

6. Shipping & Delivery

We ship to eligible destinations using our shipping and fulfilment partners. Available destinations, shipping charges, and estimated delivery times are displayed where applicable during checkout or on our shipping policy page.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, weather, or other circumstances beyond our reasonable control.

For further details, please refer to our Shipping Policy.

7. Returns, Refunds & Cancellations

We want you to feel confident when purchasing from DERMA FLAWLESS®. Returns, refunds, and cancellations are subject to our applicable policies and any rights provided by law.

If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has entered processing or has been dispatched.

For full details, please review our Returns & Exchanges Policy.

8. Warranty & Quality Promise

Our products are designed with attention to quality, functionality, and reliability. Warranty coverage, eligibility, exclusions, and claim procedures are subject to the applicable warranty terms.

For more information, please review our Warranty & Quality Promise.

9. Your Account

If you create an account with DERMA FLAWLESS®, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You agree to provide accurate and up-to-date information when creating an account or placing an order. Please notify us if you suspect unauthorized access to your account.

10. Reviews & User Content

By submitting reviews, testimonials, photographs, or other content to DERMA FLAWLESS®, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for business, marketing, and promotional purposes, subject to applicable law.

You confirm that any content you submit:

Belongs to you or you have permission to share it.
Does not infringe the intellectual property, privacy, or other rights of others.
Is not misleading, unlawful, or otherwise prohibited by applicable law.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

11. Contact Us

If you have any questions about these Terms of Service, please contact us through our Contact Us page.