WARRANTY & QUALITY PROMISE

1. DERMA FLAWLESS® Quality Promise

At DERMA FLAWLESS®, quality, reliability, and your confidence are at the heart of everything we do. Every product is designed to support your skincare and self-care routine, with attention to functionality, craftsmanship, and everyday usability.

We want you to feel confident with every purchase. If your product has a manufacturing defect or workmanship issue, we're committed to reviewing your concern and providing an appropriate solution in accordance with this Limited Warranty.

2. Our Warranty Coverage

Our Limited Warranty covers manufacturing defects that affect the quality, workmanship, or intended functionality of your DERMA FLAWLESS® product, subject to the applicable warranty period and terms.

This may include:

  • Manufacturing defects in materials or components.
  • Defects in assembly or workmanship.
  • Functional issues caused by a manufacturing defect.
  • A product received with damage that occurred during shipping or transit.
  • An incorrect product received due to a fulfilment error.
3. What Is Not Covered

Unless otherwise required by applicable law, our Limited Warranty does not cover:

  • Normal wear and tear resulting from everyday use.
  • Cosmetic damage, including scratches, dents, or discoloration that does not affect functionality.
  • Damage caused by misuse, negligence, accidents, or improper handling.
  • Damage resulting from failure to follow the product's instructions or care guidelines.
  • Damage caused by unauthorized modifications, repairs, or alterations.
  • Issues resulting from improper storage, cleaning, or maintenance.
  • Damage caused by unauthorized accessories, incompatible chargers, or unsuitable power sources.
  • Products with removed, altered, or tampered-with serial numbers or identification labels, where applicable.

This warranty does not limit any rights you may have under applicable consumer protection laws.

4. How to Submit a Warranty Claim

If you believe your product is covered under our Limited Warranty, please contact our customer support team as soon as possible after discovering the issue.

To help us review your claim efficiently, please include:

  • Your order number or proof of purchase.
  • The name of the product purchased.
  • A clear description of the issue and when it first occurred.
  • Clear photographs or a short video demonstrating the issue, where applicable.

Our team may request additional information to assess your claim. Once the review is complete, we'll let you know the available resolution, which may include troubleshooting assistance, a replacement, or a refund where applicable and subject to our policies and applicable law.

Please do not attempt unauthorized repairs or modifications while your claim is being reviewed, as these may affect warranty eligibility.

5. Our Commitment

Your trust matters to us. At DERMA FLAWLESS®, we're committed to providing products that meet our standards for quality, functionality, and reliability.

If something isn't right with your purchase, we'll review your concern fairly and work with you toward an appropriate resolution. Our goal is to help you feel confident in your DERMA FLAWLESS® experience.