Product Warranty
Derma Flawless™ Guaranteed Product Warranty
We offer a guaranteed product warranty on all of our products. If your device encounters any issues within the next two years (or ten years for the LUMINA INFRAWAVE Device that requires registration), you can make a warranty claim through our Customer Care Team at Info@dermaflawless.com
Warranty Claim Process
make a warranty claim, Follow these steps to submit a claim:
1. Provide your order confirmation.
2. Submit a picture as proof of purchase.
Expect a response from our Customer Service Team within 1-2 business days. To expedite issue resolution, please share a short video showing the problem with your device. Please note that the Derma Flawless™ warranty is valid only for the original purchaser.
Please be aware that this warranty excludes damage resulting from:
- Accidents, improper use, abuse, or modifications
- Service performed by unauthorized personnel
- Connection to unsuitable power sources
- Use of unauthorized accessories
- Exposure to water or other liquids