Delivery & Shipping

1. Fast, Reliable & Free Worldwide Shipping

At DERMA FLAWLESS®, we're committed to delivering your order with the same care and attention that goes into every product we offer. That's why we offer free worldwide shipping on all orders.

Most orders are delivered within 2–3 business days across Canada and the United States, and within 5–10 business days for most international destinations.

While we strive to meet these estimated delivery times, they may vary depending on your location, customs processing, and other factors outside our control.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.

3. Shipping Times

Canada & United States

Estimated Delivery: 2–3 business days

International Orders

Estimated Delivery: 5–10 business days

Please note that these delivery estimates are provided as a guide only and are not guaranteed.

4. Shipping Disclaimer

Although we work closely with trusted shipping partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

Severe weather conditions
Customs inspections or clearance delays
Carrier operational or equipment issues
Flight disruptions or transportation delays
Local strikes or service interruptions
Natural disasters or other unforeseen events

DERMA FLAWLESS® cannot be held responsible for shipping delays resulting from these circumstances. Refunds solely for shipping delays beyond our control will not be issued.

5. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible using the contact details provided on our website.

Once an order has been shipped, address changes or delivery reroutes may not be possible. Where available, any carrier fees associated with these changes will be the customer's responsibility.

DERMA FLAWLESS® cannot accept responsibility for orders lost or delivered to an incorrect address due to inaccurate shipping information provided during checkout.

6. Returned Shipments

If your order is returned to us due to an incorrect shipping address or unsuccessful delivery attempts, we'll contact you to arrange the next steps.

Additional shipping charges may apply before your order can be shipped again.

7. International Orders

We proudly ship to customers around the world.

International shipments may be subject to customs duties, import taxes, or other government-imposed fees upon arrival in the destination country.

These charges:

Are determined by your local customs authority.
Are not included in your purchase price or shipping costs unless expressly stated at checkout.
Remain the customer's responsibility unless otherwise specified by applicable law or the terms of the order.

As customs regulations vary by country, DERMA FLAWLESS® cannot estimate or control these charges.

8. Tracking Your Order

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, where available, so you can monitor your shipment throughout its journey.